Innovation and Automation, the Future of Business Processes

The Importance of Know-How: Technology Built from LogisticsIn an increasingly competitive and demanding environment, selecting a tech provider in the logistics field must go beyond digital features. Partnering with a company like Delpa—one that understands operational challenges from direct experience—can make the difference between efficient performance and a process-heavy operation.With 28 years in the logistics ecosystem, Delpa has developed a deep understanding of its clients’ real needs. Through experience and a long journey of trial and error, it has created proprietary technology solutions like the TMS and Last Mile, focused on process improvement, friction reduction, and real-time visibility.Key Challenges in Today’s Logistics OperationsLow OTIF (On Time In Full): Many operators struggle to meet delivery deadlines consistently. Internal misalignments and operational constraints impact both end-customer satisfaction and overall supply chain efficiency.Generic technology solutions: One-size-fits-all platforms often lack the adaptability required by different industries. Rigid systems with irrelevant modules hinder process optimization instead of enhancing it.Inefficient routing and environmental impact: Poor planning leads to higher operational costs and increases the carbon footprint, making sustainability goals harder to reach.Delpa Tecnología: Solving Real Problems Through ExperienceDelpa Tecnología was born from logistics, evolving into a provider of comprehensive technological solutions. Every module of its system is built on real operational insight—designed not only for function but also for user empathy.Delpa TMS: Integrated Technology for High-Performance LogisticsDelpa’s Transport Management System (TMS) is engineered to streamline the full logistics cycle. Its modular structure provides scalable tools tailored to businesses of all sizes, including complex operations such as mining and retail.Main Modules of Delpa TMSRouting – Intelligent route planning with real-time control tower, automated OTIF alerts, and dynamic route management based on vehicle type, schedule, or client-specific conditions.Shipping – Execution and visibility with rate comparison, tracking, automatic label generation, return handling, and real-time notifications to both operators and end customers.Omnicore – Omnichannel integration across marketplaces, ERPs, and online stores. Centralized stock updates, order consolidation, and customized rules by channel.Warehousing – Smart warehouse management with multi-location inventory control, rotation tracking, SKU-level traceability, and optimized dispatch preparation.Why Delpa TMS?Boost your OTIF with control and visibility Real-time fleet monitoring, task automation, and full order lifecycle visibility significantly improve service reliability.Client-centric customization Unlike generic tools, Delpa’s system adapts to each business’s flow, solving bottlenecks and improving internal logistics.Smarter routing, lower costs and emissions Advanced routing algorithms minimize fuel use and idle time, maximizing operational efficiency and reducing environmental impact.Delpa TMS is not just software—it’s a strategic platform aligned with real-world logistics challenges, built to grow with your business.

In the era of digital transformation, companies must adapt and evolve to remain relevant and competitive. Delpa Tecnología, a pioneering division of Delpa Group, has taken on a key role by leading the forefront of innovation and automation in business process management.History and Evolution Delpa Tecnología was founded as a strategic extension of Delpa Group, born from the vision of leveraging decades of accumulated experience in the technological sector. Daniel Urra, CEO of Delpa Group, explains, “We aimed to provide advanced digital solutions that meet the demands of the modern market, with a focus on automating internal processes, exploring new business models, and diversifying our value proposition by positioning ourselves as a transformative and innovative company.”Mission and Vision: Innovation Pillars Delpa Tecnología’s mission is to become a leader in creativity and technological innovation. “Our goal is to develop cutting-edge technology that simplifies and enhances customers’ lives, offering high-efficiency digital automation solutions,” notes the executive. Regarding the division's vision, Urra adds: “We aspire to be our clients’ preferred choice, providing software and digital tools that simplify daily operations, improve productivity, and reduce operational costs.”The Impact of Automation and Digitization Automation and digitization are critical for companies aiming to grow sustainably and avoid stagnation. Delpa Tecnología acknowledges that constant innovation is essential for survival in a dynamic market that demands continuous improvement. This philosophy has made Delpa Group, through its tech division, a reference for how companies can harness technology to streamline operations and stay competitive.Constant Innovation as a Corporate Mandate In a world where real-time information is vital for decision-making and traceability, Delpa Tecnología emphasizes continuous innovation. The company not only optimizes its own processes but also builds disruptive solutions to keep clients ahead of the curve. “We integrate emerging technologies like Artificial Intelligence (AI) to offer solutions that not only meet current needs but pave the way for future growth strategies,” says Urra.Development Areas and Technical Expertise Thanks to its know-how and trajectory, Delpa Tecnología is equipped to support clients across the following technological domains:Custom Software DevelopmentMobile App DevelopmentIT, Telecommunications & Network ConsultingIntegration of APIs and Technologies (REST, GraphQL, WebSocket, WebHook)Rapid Web Development (corporate and e-commerce)Cloud Services ManagementAI-Driven Applications and Virtual AssistantsAI Model OptimizationData Science & AnalyticsEthical Hacking & PentestingWeb Scraping & SEOScalable Tech Architecture DesignCybersecurity ConsultingBiometric Technologies (Facial/Fingerprint recognition)With 28 years of experience, Delpa Tecnología not only keeps up with tech trends—it defines them. In a business world that never stops, Delpa Group is a true engine of change and a builder of the digital future.

DELPA, through its SUPPLY CHAIN division, offers comprehensive solutions for the logistics chain of companies, both in transportation and distribution for B2B and B2C channels. Additionally, it offers last-mile services for the e-commerce channel in Santiago and regions. With over 28 years of experience in domestic freight transportation, DELPA GROUP has established itself as one of the leading logistics companies in Chile, serving various industries including retail, mining, automotive, among others. Cynthia Raccoursier, National Operations Manager – Supply Chain at DELPA GROUP, highlights: “We are a company with our own warehouse infrastructure across Chile, as well as a modern and diverse truck fleet, which enables us to offer all kinds of services and transport all types of cargo, adapting to the needs of each company and sector.” Transport Services Types of cargo: General dry, hazardous, refrigerated, and oversized. Vehicle fleet: Last-mile delivery vans (1,000 to 5,000 kg); closed and open ¾ trucks (5,000 to 15,000 kg); closed and open trailers (15,000 to 25,000 kg); and low-bed trailers for project cargo. Ports: Coverage in the country’s main ports for land containerized cargo (imports and exports), loose, consolidated or project cargo, connecting with all cities in each region. Airports: Coverage in the main airports for consolidated or exclusive land cargo for imports/exports. Metropolitan Region: DELPA provides last-mile services (e-commerce) and B2C transport, handling everything from small to large orders. Also offers B2B freight services, including point-to-point, multi-point or dedicated trucks and consolidated or oversized loads. Regions: Full coverage from Santiago to all regions, from Arica to Punta Arenas, offering exclusive trucks, consolidated or oversized cargo on low-bed trailers. Warehouse Services Santiago: DELPA has warehouses for storage and distribution in the Metropolitan Region, also providing container deconsolidation and cross-docking services. Regions: Warehouses in Talca, La Serena, Arica, and more to support the same storage and distribution needs as Santiago. “We aim to improve delivery times, especially in e-commerce logistics,” says the executive. Ports: Flexible container storage services for high-volume businesses. “Our flexibility allows us to adapt to each client’s needs, making us a preferred partner for national logistics operations,” adds Raccoursier. Monthly Truck Rentals DELPA offers dedicated rental vehicles for logistics and distribution, with optional customer branding. In-House and/or Outsourced HR Services To optimize logistics, DELPA provides technological tools, human capital and know-how to support clients with in-house or outsourced dedicated personnel. Technology Services Technology is a major pillar in DELPA’s services. Each client has real-time access and control over their operations via proprietary platforms. This exclusive software is integrated with GPS and driver apps and can connect via APIs with customer CRMs to provide 24/7 visibility and traceability. Sustainability and Certifications DELPA is committed to environmental protection, constantly renewing its electric vehicle fleet and Euro VI trucks to reduce its carbon footprint. “We plan to invest over USD 2 million in fleet renewal between 2024–2025,” says the executive. “We’re not just focused on emissions; we’ve also earned the GIRO Limpio seal, registered with the Ministry of Clean Energy, and actively participate in environmental forums,” Raccoursier concludes.