Delpa Introduces SRM-CRM Systems and Leads Innovation in the Last Mile

Media

20 May 2025

Continuous improvement is a never-ending challenge at Delpa Group, a national and international air, sea, and land freight transportation and logistics company with 27 years of experience. As Daniel Urra, President of Delpa Group, points out, “Perfecting customer service is part of our corporate philosophy, which led us to develop the SRMCRM (Supplier Relations Manager & Customer Relationship Manager) software platforms.”

A single platform to centralize the most relevant customer information. That's SRM-CRM, the software that will be available to companies and their supply chain, procurement, sourcing, sales, and purchasing departments starting in 2023. “Through this platform, customers can efficiently and effectively manage their national freight logistics or the shipments of all their transportation providers centrally. This allows them to have real-time control over cargo traceability, whether for purchases, sales, or shipments between distribution centers,” says Daniel Urra.

End-to-End Tracking and Control

SRM-CRM enables companies to access savings in transportation costs, transit, delivery times, security, improved end-customer service, and greater visibility and performance over the process and quality of service and support of each of the suppliers contracted in the transportation chain of their goods.

Via APIs, SRM-CRM integrates seamlessly between customers and suppliers. Experts call it "a true control tower," as it enables online access to information and proactive decision-making, providing complete visibility and traceability, from pickup by the sender to final receipt by the recipient.

“Our SRM-CRM platform records deliveries minute by minute, in addition to displaying the vehicles and drivers of the suppliers who manage their last-mile or distribution loads, whether these are consolidated loads or exclusive loads in B2B or B2C mode. Clients can also personalize communications with the end customer—the recipient—via email or WhatsApp with their own company's corporate image, or by connecting their website to SRM-CRM, allowing the end recipient to track their shipments and achieving an optimal level of service,” explains the executive.

In addition to the advantages of traceability and real-time tracking, SRM-CRM adds the benefit of being a standalone and independent software platform because, as Daniel Urra points out, the client is not obligated to have Delpa handle the freight. They can use Delpa as the transport company to handle the last-mile freight(s) or work solely with the software platform.

Sustainable Electromobile Last Mile

Delpa has a fleet of trucks and vans for last-mile service or local distribution in the Metropolitan, IV, V, and VII regions, through dedicated vehicle services, regular consolidated services, point-to-point services, or multi-point services, depending on each client's logistical needs. Delivery services are also varied: same day, next day, or standard service, all managed and managed by Delpa's SRMCRM platform.

"As a transportation company, we are committed to electromobility, which is why a large portion of our fleet is electric and complies with the EURO VI standard. We have the GIRO LIMPIO seal from the Ministry of Energy and are in the process of obtaining Carbon Footprint Certification from the 'Huella Chile' Program," concludes the President of Delpa Group.

More information here at www.delpagroup.com