Solutions on the move: How to connect and activate the world on the last mile
Media
20 May 2025Improving the efficiency and simplification of transport and logistics processes are fundamental for the correct functioning of logistics operators, but the biggest difference that has to be made is to place customers and final customers always at the center of any operation.
How has Delpa adapted to the evolution and needs of users?
At Delpa the client will always be the center of our inspiration. All our processes, products, services and new business areas are designed to facilitate your experience with logistics solutions at national and international level. This is why, our last-mile services have deliveries of 24, 48 and 72 hours, and account for constant monitoring through our CRM that guarantees the tracking and delivery of orders 24/7. This is how we are responsible for maintaining and ensuring the expectations that consumers have, convirtiéndos us in the right arm of our customers in charge of all their logistics operations.
How does Delpa keep the customer at the center of all its operations?
Consumers are more demanding every day and reject inefficiencies, waits and communication problems. At Delpa, 99% of our last mile delivery is delivered within the stipulated time. Furthermore, each cargo delivery notification that the end customer receives is personalized with the brand of our customers, as we know that a good service adds up points so that the end customers commit to the brands and go back to purchasing.
Do you consider that the last mile is vital for the economy of these countries?
In the current scenario, the pandemic has functioned as a catalyst for the economy. All companies go directly to their customers. In the event that Pyme or any retail company doesn't have a shopping cart, simply leave the market. If today online sales represent around 20% of purchases, in the future it will be between 50 and 60%.
What are the challenges of the last mile in Chile?
The biggest challenge is how we manage service demand changes. It is logical that as this is increasing over time, companies cannot start filling up their fleet of trucks or cargo vehicles because it is risky, therefore, the outsourcing model and forming mini transporters, they have to go hand in hand with the growth of companies. The strategy we have to have is to make other people who have cargo vehicles join us, because otherwise we would become a fleet administrator and not a handler of expectations.
How does Delpa make the most of the potential of electronic commerce?
To realize the maximum potential of electronic commerce, it is essential to know how to set limits and manage customer expectations. To achieve this objective, it is essential to work together with them and analyze and evaluate each need, in which case more resources are required, it is necessary to gradually increase, including personnel, vehicle fleets or infrastructure.
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