DELPA Group, a multinational company with over 28 years of experience in Chile as a logistics operator, is established in the international freight transportation business across all services and modes: air, sea, and land.
DELPA Group has international coverage, reaching more than 50 countries on five continents. It also has offices in 20 countries to quickly meet its clients' logistics needs, whether for their import or export operations, offering a comprehensive door-to-door service.
DELPA Group stands out in the market for being a flexible company that adapts to the needs of each of its clients, which currently number more than 5,000 in the Americas.
Personalized Services
One of DELPA Group's greatest and most recognized qualities is its commitment to excellence in service and personalized customer service, delivered through its diverse teams with more than 250 direct employees and more than 1,500 indirect employees across all its offices. “Each client, regardless of size or volume, is unique to DELPA Group,” says Fernando Sánchez, Corporate International Operations Manager at DELPA Group.
The executive adds that “despite the unforeseen events that may arise, which are so typical of the logistics industry, we make every effort with each shipment to exceed our clients' expectations. To this end, we are committed to finding concrete solutions through top-quality service.”
Technology as a Key Pillar
Another relevant factor in DELPA Group's offering is that it is a company committed to productivity through technological innovation. “We are constantly and permanently working on updating our CRMs, which connect and integrate via APIs with our clients' IT systems. This way, they have access to our web platforms for tracking or quoting freight online 24/7, free of charge,” explains the executive.
DELPA Group also has an Engineering Department made up of 20 professionals with expertise in software integrations and development, who are permanently available to address any technological needs of its clients. "This way, we are able to customize each client's needs, helping them improve the quality of information in a timely manner," says Sánchez.
A Strategic Ally
DELPA Group, as a company with global reach, has competitive advantages in the international freight transportation industry, enabling it to negotiate corporate and global contracts with various shipping companies, airlines, trucking companies, and insurance companies, in order to access preferential rates that are then passed on to its clients.
For the company's Corporate International Operations Manager, importing and exporting companies are not only looking for a logistics operator, of which there is a wide variety in the market, both formal and informal, but also a reliable and experienced strategic partner who can help them achieve good prices on their preferred routes, offer good transit times, and is capable of addressing unforeseen issues. "This is why commitment, trust, and security are key factors for DELPA Group, qualities that have helped us consolidate our position in the market and currently have hundreds of clients, many of whom have relied on our services for more than 20 years," the executive emphasizes.
As a logistics operator with experience and a long history, DELPA Group consistently and permanently supports its clients and successfully meets their requirements in a timely manner.
IATA Certification
As part of DELPA Group's strategic plan, a process began in 2023 for its office network to obtain IATA (International Air Transport Association) certification. To date, it is accredited for Brazil, Mexico, Colombia, Argentina, the USA, and Chile. "This achievement allows us to further position ourselves in the air cargo transportation market, expand our global network, facilitate operational management, improve our competitiveness, and improve the service we offer our customers," says Fernando Sánchez.